At A Touch of WellBeing, we are committed to providing you with a relaxing and rejuvenating spa experience. To ensure the best possible experience for all of our guests, please familiarize yourself with our spa policies

Arrival & Tardiness:

To maximize your spa experience, kindly arrive 10 minutes prior to your appointment time. If you’re running late, please understand that your treatment may be shortened to prevent delays for others. All first-time clients will be required to fill out an intake form. All reoccurring clients are required to sign, date and make any changes to their intake forms.

Cancellation & No Shows:

We require 24-hours notice for cancellations or rescheduling. We do understand that it’s not always possible for a 24 hours notice, so we kindly ask to let us know 2 hours before your appointment time. No-shows/calls will be documented, and a $40 fee will be applied to the next booking.

Returns/Exchanges:

While we don’t offer refunds for treatments, we do offer store credit for product returns. If you are unsure about a product, please ask for a sample or tester before purchasing.

Gratuity:

Gratuity is not included in our service prices. It’s customary to tip 20% for exceptional service.

Spa Packages:

We no longer offer spa packages at A Touch of WellBeing. Any remaining spa packages will be added towards our Points Program.